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Returns and Refunds Policy

Salt&Oil is unable to give returns, refunds, or exchanges at this moment in order to provide 100% Bespoke items and save the world. Because we are in the crowdfunding stage, all sales are final. Please do us a favour and thoroughly learn about the contents and how to use them safely before giving us your valuable donations. This prevents us from having awkward moments together and allows us to be great friends. However, if there is still a problem or you do not like it, we recommend that you share it with someone who can use the ingredients safely.

Shipping Information

How quickly you receive your products depends on which shipping option you have selected. We only work with the most reputable shipping partners in town to get your personalized creation to you.

Our carriers estimate the timeframe for delivery as follows:

Standard Shipping: takes between 35 to 45 business days based on the region you are in. If border restrictions are in place, sometimes this can cause delays. Where our carriers tell us about expected delays, we will include the most up to date information here so you know what the lay of the land is. Please note production times at the top of this page when estimating when you will receive your order.

Express Shipping: takes between 2 to 5 business days. Please note production times at the top of this page when estimating when you will receive your order.

Once your products have been dispatched, we will provide you with tracking details for your shipment. You may then contact your nominated shipper if you need specific details around the date and time of delivery. Since our products are weight heavy, the shipping charges will often vary based on the quantity purchased.

Now for the stuff we need to say….As you probably know, delivery times vary according to the shipping partner’s load volumes and estimates given as to the delivery date are out of our control. We will do what we can to hurry things along, but unfortunately we do not accept any liability as a result of such. delays.

Want to read the nitty gritty?

Wow. We warn you it’s boring (but important nonetheless). You can find our full Terms & Conditions here.